We want you to feel confident and satisfied with every purchase at Ricarel Vital House. If for any reason you are not completely happy with your order, please review our refund and return guidelines below.
1. Eligibility for Refunds & Returns
- Refunds and returns are accepted within 7 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (such as a receipt or order confirmation) is required.
2. Non-Refundable Items
- Perishable goods (e.g., food items with a short shelf life)
- Personal care products that have been opened
- Items marked "final sale" or "non-returnable" at checkout
3. How to Request a Refund or Exchange
- Contact our support team at contact@ricarelvital.site or call +63 962 484 8579 within 7 days of delivery.
- Provide your order number, details of the item(s), and a brief reason for your request.
- Wait for confirmation from our team with instructions on how to return the product, if necessary.
- Once your return is received and inspected, we will notify you of the status of your refund or exchange.
4. Refund Process
- Approved refunds will be processed using your original payment method. Please allow 5–10 business days for the refund to reflect in your account.
- If the refund cannot be processed to your original payment method, we will arrange an alternative solution.
5. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately with a photo. We will prioritize your case and arrange a replacement or refund as soon as possible.
6. Questions?
If you have any questions about our refund policy or need assistance with your return, don’t hesitate to reach out to our friendly team at contact@ricarelvital.site. We’re here to help!
Your satisfaction is important to us. Thank you for trusting Ricarel Vital House for your daily essentials!